30-Day Return Window
We accept returns within 30 days of purchase. Products must be in their original condition, unused, and in original packaging.
Return Eligibility
Most items are eligible for return. However, perishable goods, personalized items, and digital products cannot be returned unless defective.
Return Process
To initiate a return, contact our customer support at support@smartcartconnect.com with your order number and reason for return. We will provide a return shipping label if applicable.
Refund Processing
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to the original payment method.
Return Shipping Costs
Return shipping costs are the customer's responsibility unless the item is defective or we made an error with your order.
Exchanges
We offer exchanges for the same product in different sizes or colors, subject to availability. Contact us for exchange requests.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost.
